Chatbot

Chatbots are also called chatterbots or conversational agents. They are software that mimics a human conversation with another person and were developed in response to the rapid growth of Internet messaging.

They are designed to act as conversation partners in a chat application. They are very effective for marketing and customer service and are already being used in a variety of industries, including consumer products, financial services, entertainment, retail, insurance, legal, education, healthcare, and transportation. Among the most popular chatbots are Microsoft's Skype Bot, Apple's Siri, Google Now and Amazon's Alexa.

Chatbots use natural language processing (NLP), artificial intelligence, and natural language understanding (NLU) technologies to interact with their users. They can talk to multiple users at once and process a large volume of conversations quickly.

Bots are able to process and analyze about 500 words per second, while humans can only process about 20. Chatbots are designed to solve specific problems and can be divided into three main types: task-based, knowledge-based and social bots. Task-based bots take commands and perform tasks, such as booking tickets. Knowledge-based bots are programmed to learn from data and respond accordingly, such as a chatbot that can answer questions about the weather. Social bots are designed to interact with humans, often to support customer service or manage customer interactions.

With chatbots, you can automate much of the email communication with your customers. They can also provide personalized experiences for your users. They are programmed to handle customer queries, respond to questions, provide recommendations, or complete a specific task.