The use of advanced technologies to achieve end-to-end automation is referred to as hyperautomation. Hyperautomation starts with RPA (Robotic Process Automation) at its core and adds a number of other complementary and advanced technologies, including machine learning (ML), artificial intelligence (AI), business process management systems (BPMS), and other advanced automation tools and analytics.
Hyperautomation is a great tool to help companies make real progress on their digital transformation journey. The combination of technologies enables end-to-end automation of complicated business processes, including human tasks when needed. It can improve the customer experience, help with customer acquisition and retention, for both customers and employees. It also leads to productivity gains for more employees, increases job satisfaction, and boosts their motivation and performance. The goal is to improve the efficiency and productivity of business processes across the enterprise.
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